FAQ's

Frequently Asked Questions (FAQs)

1. What is IndiHaul?

IndiHaul is an online store offering quality lifestyle, home, and everyday products at affordable prices. Our goal is to provide a smooth, secure, and enjoyable shopping experience.

2. Do I need an account to shop?

No. You can place an order as a guest.
However, creating an account allows you to:

Track orders easily
View order history
Save your address for faster checkout

3. How long does shipping take?

Orders are usually delivered within 5–10 business days, depending on your location.
Remote areas may take a bit longer.

4. How much is the shipping cost?

Shipping charges (if any) are shown at checkout.
You can also offer free shipping above a certain order value (e.g., ₹499 or ₹999).

5. How do I track my order?

Once your order is shipped, you will receive an email or SMS containing a tracking link/number.
You can use it to monitor delivery in real time.

6. What payment methods do you accept?

We support:

UPI
Debit/Credit Cards
Net Banking
Wallets
Cash on Delivery (if enabled on your store)

7. Do you offer Cash on Delivery (COD)?

If COD is enabled on your store, it will appear as an option at checkout.
You can choose to charge a small COD fee if needed.

8. Can I cancel my order?

Yes, you can cancel your order before it is shipped.
Once shipped, cancellation may not be possible.
Contact us at support@indihaul.com for help.

9. What is your return or exchange policy?

We accept returns for eligible products within 7 days of delivery (or your preferred return window).
The item must be unused, undamaged, and in original packaging.
Please refer to our Return Policy page for complete details.

10. What if I received a damaged or wrong product?

We are here to help.
Please contact us within 48 hours of delivery with unboxing images/video.
We will arrange replacement or refund as per policy.

11. Do you ship outside India?

Currently, we ship only within India (unless you plan to offer international shipping — I can edit this section).